Refund Policy
Refund Policy
Thank you for shopping with Sandia L.L.C-FZ. We care about customer satisfaction and aim to provide high-quality silver jewelry.
Please review our refund policy below:
Refund Eligibility
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Refunds are accepted within 7 days of the delivery date.
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Items must be unused, unworn, and in their original packaging.
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Proof of purchase is required.
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Digital products or personalized/custom jewelry are non-refundable.
Non-Refundable Items
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Custom-made or personalized jewelry
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Gift cards
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Items purchased during promotions or discounted sales
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Worn or damaged items not caused by us
Exchange Policy
We accept exchanges only for defective or damaged items.
Exchange requests must be made within 7 days of delivery.
Refund Method
Approved refunds will be processed through the original payment method.
Processing time may vary depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received your refund, please check with your bank or credit card company.
If you still have issues, contact us directly.
Contact Us for Refund Requests
📧 Email: sandiajeweler.ae@gmail.com
📞 Phone: +971 58 955 4128